ABOUT US
BNI is Future Orientated
BNI is
a Team
With our agility, BNI is flexible to adapt to the ever-changing technology and environments for our clients to remain successful. Our technical support and managed services team ensure that we provide you with your required solution using “Best-of-Breed” technologies and methods, guaranteeing client satisfaction.
01
Professional
Our expertise will enhance your business environment through the effective use Next Generation Technology and Solutions, fulfilling your unique requirements
02
Focussed
The core focus of Blue Networks and Infrastructure (BNI) is providing leading edge technology services and products to our clients.
03
Agile
BNI is flexible to adapt to ever changing technology and environments as to ensure our clients remain successful.
To be a Leading ICT Solution Provider Surpassing Customer Expectations
Our History
Since 2019
Blue Networks and Infrastructure (BNI) was established to deliver ICT service excellence to our clients, with a vision of being agile and flexible to adapt to the changing environment.
Blue Networks and Infrastructure (Pty) Ltd (BNI) is a Networks and Cabling Infrastructure Company with 65.70% black ownership, of which 54.53% is black woman-owned with a level one (1) BBBEE status. BNI’s substantial growth after starting our business in May 2019, is directly linked to our customers’ trust and satisfaction in our ability, certifications, footprint and honesty in our market penetration, product development and market expansion.
BNI is a financially sound organisation, that assumes full responsibility and accountability for all aspects relating to the effective and efficient delivery of services to our clients.
Transformation
Our Commitment To An Improved Future For All
National Footprint
Blue Networks and Infrastructure’s National Footprint comprises of our Head Office in New Road, Midrand, Gauteng, with certified technical resources in the regional offices (Western Cape, Eastern Cape, Northern Cape, KwaZulu Natal, Free State, North West, Gauteng, Mpumalanga and Limpopo) from where we are able to serve and support local customers. We have extended our footprint with offices in Mbabane, Eswatini; Gaborone, Botswana and Maputo, Mozambique from where we deliver services and products.
BNI understands
BNI believes
BNI acknowledges
B-BBEE
Blue Networks and Infrastructure has a Purpose to Succeed and Remain Focussed on Producing Value to Our Clients
Our Building Blocks to Success
Our technical support and managed services team ensure that we provide you with your required solution using “Best of Breed” technologies and methods, guaranteeing client satisfaction. Our technical environment includes the following:
Flexibility of Support and Maintenance
Collaborative Account Governance at Strategic and Operational Level
Proven Transition Management Methodology
Commitment to Continuous Improvement
We Will Assist you 24/7
24-Hour Call Desk
Blue Networks and Infrastructure has a 24-hour Service Desk which is governed by various standards, best practices and frameworks. The ITIL Service Management Framework is a basic guideline adopted by the BNI Service Desk where we are responsible for capturing specific user incidents, events, problems, configs, changes and requests; recording them and then either resolving them through a set of fixed prescribed procedures, methods and solution sets or through reassignment where deeper technical intervention or policy changes are required. All related tickets are transacted, captured, managed and stored on a centralised ITSM tool. The BNI Service Desk is customised to clients’ needs, with the SLA criteria entered and any mission critical and business critical sites and equipment identified. Service level reports are produced on a mutually agreed date for delivery in a standard, predefined, approved format, based on agreed service levels between our client and BNI.
